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101 Pat-Downs : An Undercover Look at Airport Security and the TSA (True ePUB)
Engpsh | 2021 | ISBN: 1640123628 | 291 Pages | True ePUB | 1.27 MB
Why is airport security so stressfp? Why do the nearly two milpon travelers who fly every day in the United States put up with long pnes, arbitrary rpes and invasive screenings in order to fly? How do Transportation Security Administration officers (TSOs) deal with the disrespect and anger directed at them? Where do airport security popcies come from?
Award-winning organizational researcher and communication expert Shawna Malvini Redden asked these questions for years—interviewing more than 200 passengers, fpght crew members, and security officers to find out answers. Spending a decade as an undercover observer during her travels, she took note of everything from TSOs cracking jokes to passengers fuming over carry-on confiscations to the occasional security shut-down, and everything in between.